Location Information
Frequently Asked Questions
Yes!
Our rental policy can be viewed by clicking here.
We understand that sometimes plans change unexpectedly, and you no longer need a reservation for winter sports equipment. We require a deposit on the day you reserve the gear, but we are happy to cancel your reservation and refund the deposit if we are notified in advance. Call us at least 48 hours prior to your reservation to have your deposit refunded. We can still cancel the reservation within 48 hours of pickup, but we will not be able to refund your deposit without advance notice.
We don’t require reservations, but we do recommend them. Making a reservation guarantees you will have the equipment you want for your trip. If you rent without making a reservation, we can’t guarantee that you will get your first choice of equipment. Reserving equipment as a new customer allows us to use your skill level and boot size to pull the best gear that fits your experience and style. To make the rental process flow smoothly, we keep records of past rentals to make sure our returning customers get the same gear every time they make a reservation. However, you are welcome to browse our available rental equipment if you choose to visit without making a reservation.
No. Any damage, loss, or theft that occurs to the bike equipment will be assessed and charged to the customer upon return of the rental.